Crunch Fitness - Richmond Hill

Stay away from this company!! The customer service is terrible. They are very friendly when it comes to getting your payment, but once you've signed up, there's no one to help you. I tried to cancel my subscription, but they did not cancel it and continued charging me again and again. When I asked to speak with a manager, Capryse, she hung up the phone on me during the conversation. This has been an extremely frustrating and disappointing experience. I would not recommend this company to anyone

I will come back with a proper review once I am done working things out with the management. I'm back - All I can say is, as a business they do not understand the concept of integrity or doing the right thing by their customers. It is nearly impossible to get a hold of anyone who has the power to make decisions and when I did they did not do as was promised. I had signed up for personal training for a very specified amount of time. When it was done it was clear that I understood my sessions were over as did my trainer. After I returned from out of state I found that an incredible number of overcharges for personal training had hit my cards. I had not been assigned to a personal trainer as the trainer had left and I had made no arrangements to continue as I had understood that my training was cancelled. I asked for a refund and I found that no one in the gym had the authority to issue one. After several weeks of calls I was put in touch with the general manager.

The staff is so friendly! I came here with my brother, who's new to lifting, and they made him feel really welcome. He thought the gym was great and very beginner-friendly. We had a really good experience.

Nice gym, price point great, all equipment, hydro massage machine A+, TRX room, made me choosing extra hard. Finally decided other choice due to no parking, and lighting a bit depressing.

I give this gym 5 stars!!!! The staff is amazing ! The equipment is always clean and available for use. The only downside is some of the members I would imagine make it very hard to work here. I've seen members leaving there stuff around. Not re racking weights literally while the staff is doing there best to keep everything cleaned and running. The most annoying thing is some members don't flush after themselves so that poor maintenance working is always flushing after someone ugh! Overall I wouldn't pick another gym over this one. I would just lock every one out!